1008 Privacy Policy — Our Commitment to Your Data
Platform 1008 takes the privacy of every user in Malaysia seriously. This Privacy Policy clearly explains what information we collect, how it is used, how it is protected and what rights you have as a user.
Effective date: 1 January 2026. By using the 1008 platform, you agree to the privacy policy set out herein.
1. Information We Collect
When you register or use the platform 1008, we may collect the following categories of information:
- Account information: full name, date of birth, email address, phone number and password set during registration.
- Local payment information: details related to deposit and withdrawal methods such as FPX and Touch 'n Go eWallet. Sensitive bank account numbers or card information are not stored directly on our servers and are processed through authorised payment providers.
- Device and browser information: device type, operating system, IP address, web browser type, screen resolution and language settings, used to help us optimise your experience.
- Usage data: pages visited, session duration, in-platform actions, betting history and game preferences. This data is used to improve our services and identify any technical issues.
- Cookies and tracking: information collected automatically via cookies as you browse the 1008 platform, including session cookies and preference cookies.
We do not collect sensitive personal information such as biometric data, health information or full identification card numbers unless specifically required for legitimate identity verification purposes.
2. How We Use Your Information and Cookies
The information collected is used to process account registrations, verify user identities, handle deposits and withdrawals in MYR (RM), and ensure the security of your 1008 account at all times.
Usage data helps us understand how users interact with the platform, identify technical issues and develop new features that are more relevant to Malaysian users, including a better mobile experience.
1008 uses cookies to store user preferences, maintain login sessions and analyse site traffic. Session cookies are deleted automatically when you close your browser, while preference cookies remain until you manually delete them.
We may use your email to send important account notices, service updates or security alerts. You can opt out of promotional communications by contacting our support team.
3. Data Storage, Security & Sharing
All personal data collected by the 1008 platform is stored on servers protected with industry-standard SSL encryption. Access to this data is restricted to authorised personnel only and solely for legitimate operational purposes.
We do not sell, rent or trade your personal data to third parties for marketing purposes. However, there are limited circumstances where data sharing with third parties may occur:
- Payment providers: transaction details are shared with payment processors such as FPX and Touch 'n Go solely for the purpose of processing deposits and withdrawals in MYR.
- Technical service providers: the platform may use third-party services for analytics, server infrastructure or security support, all of which are bound by strict confidentiality agreements.
- Legal requirements: we may disclose information if required under Malaysian law or upon a valid request from a competent authority.
Your personal data is retained for the duration your account remains active and for up to 7 years following account closure, in order to meet applicable legal and compliance requirements.
4. User Rights Over Personal Data
As a Malaysia-based user of the 1008 platform, you have the following rights with respect to your personal data:
You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email.
If any of your personal information is inaccurate or out of date, you may request a correction through the account settings page or by contacting our support team.
You may request deletion of your personal data, subject to applicable legal limitations and mandatory record-retention requirements.
To exercise any of the rights above, please contact the 1008 support team at [email protected]. We will process your request within 14 business days of receipt.
5. Changes to the Privacy Policy and How to Contact Us
Platform 1008 reserves the right to update or amend this Privacy Policy at any time to reflect changes in operational practices, Malaysian legal requirements or technology in use. Users will be notified of any material changes via a prominent notice on the platform or through your registered email.
We encourage you to review this page periodically to stay informed about how we handle your personal information. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to our support team:
- Email: [email protected]
- Response time: within 3 business days for privacy-related enquiries
For general enquiries about the platform, you may also refer to the FAQ covering a wide range of topics on accounts, security and payments.
Your Privacy, Our Priority
1008 is built on trust. All your data is handled with care and responsibility. Register today and enjoy a safe, controlled gaming experience.